FAQ

RETURNS, EXCHANGE & delivery

I have received the hijab box that i have ordered, can i refund or exchange a scarf from the box?

Yes, just get in touch with us and let us know which colour you would like to switch it with

Can I alter my custom hijab box after i have placed my order?

if you would like to alter your box, email us ASAP and if your order has not been shipped, we will be able to change it.

My order

My order has not arrived yet and i have waited longer than the delivery time, what should i do?

please email us to mayyacollection@hotmail.com 

 

I have not received my order confirmation email yet, what should i do?

please email us about this to mayyacollection@hotmail.com and we will send you the confirmation email right away

I have not received my tracking number, what should i do?

please email us about this to mayyacollection@hotmail.com and we will send you the tracking number right away

I have placed an order but my shipping address is incorrect, what should i do?

Please email us ASAP with your correct address. If your parcel has already been sent out then you will be recharged the shipping fee to send it to you.

Product & stock

What is the difference between the regular Jersey and the Jersey Modal scarves?

the jersey modal scarves are thicker and larger than the regular jersey scarves. they are great for keeping you warm during cold weathers. Check the item descriptions for more information.

There is a product that i would really like to purchase but it is out of stock. When will it be back in stock?

Contact us stating which scarf you would like and we will let you know when it will be restocked